OfcrFek 21 Posted March 13, 2014 Found this on my Facebook feed. Thought it was pretty good. Decided I should share it. Enjoy. http://americanwarfighter.net/mistakesincqb/ Quote Share this post Link to post Share on other sites
Arbelest 29 Posted March 14, 2014 Just read that before making my way here. Pretty interesting, I would like to talk to some of my operator buddies to see their thoughts on it and how well it works. Quote Share this post Link to post Share on other sites
High Exposure 5,662 Posted March 14, 2014 Just read that before making my way here. Pretty interesting, I would like to talk to some of my operator buddies to see their thoughts on it and how well it works. You have friends that answer phones? Decent article. #5 is a huge pet peeve of mine - Keep your goddamn head up and cover your area of responsibility. I think #3 is his best point. Especially this: Aside: I don’t think there is a such thing as basic skills and advanced skills I think there are basic skills done well and basic skills done poorly. Quote Share this post Link to post Share on other sites