Scorpio64 5,156 Posted November 19, 2014 Ordered some ammo and a LPK from PSA, all in stock when I placed the order. Ten days later the ammo shows up but no LPK. I look at my order and check to see if the LPK is in stock, nope, the SKU shows up as OOS. Oddly, the exact same LPK is featured on their main deals of the day page under a different SKU and is in stock. wtf PSA? Problem #1. They failed to notify me the LPK was not being shipped with the ammo. #2. The OOS LPK is in stock under another SKU Sent them an e-mail and two days later still no reply. Quote Share this post Link to post Share on other sites
Vlad G 345 Posted November 19, 2014 When you order from the "price leader" you will almost always get less support and services, regardless of industry. Don't be shocked by this, it is the price you pay for the difference in price. Quote Share this post Link to post Share on other sites
Sixtytwo327 14 Posted November 19, 2014 Emails are lazy. Call and be nice, explain your problem, and ask for their help in fixing it - either a ship date, or if the part is not in stock, a credit. Don't forget, there are people on the other end of your order. Quote Share this post Link to post Share on other sites
Lalo 13 Posted November 19, 2014 Any time I've had an issue with PSA, I get better response from posting something in the "where's my order" thread on ARFcom. No way I'm spending 1 hour on the phone only to talk to some teenager who is clueless and will tell you to send an email. Quote Share this post Link to post Share on other sites
silverado427 10,726 Posted November 19, 2014 When you order from the "price leader" you will almost always get less support and services, regardless of industry. Don't be shocked by this, it is the price you pay for the difference in price. Now thats a good quote Quote Share this post Link to post Share on other sites
Old School 611 Posted November 19, 2014 You should their nice new store in Mt Pleasant, SC. Gorgeous! I'll be there again in a few weeks. Quote Share this post Link to post Share on other sites
bhunted 887 Posted November 19, 2014 You need to call them as they are opening. Before they get their fingers sticky with cinnamon bon bons or something. Quote Share this post Link to post Share on other sites
bhunted 887 Posted November 19, 2014 Do some panty sniffing and give full report. You should their nice new store in Mt Pleasant, SC. Gorgeous! I'll be there again in a few weeks. Quote Share this post Link to post Share on other sites
Scorpio64 5,156 Posted November 19, 2014 Any time I've had an issue with PSA, I get better response from posting something in the "where's my order" thread on ARFcom. No way I'm spending 1 hour on the phone only to talk to some teenager who is clueless and will tell you to send an email. I think it's great that PSA is actively participating on a forum. But doesn't it strike you as a tiny bit absurd that I'd have to join yet another forum to get better customer service than I can get directly from the merchant? Quote Share this post Link to post Share on other sites
jm1827 284 Posted November 19, 2014 You can also post on their Facebook page, they seem to address those posts very quickly. Quote Share this post Link to post Share on other sites
Candyman87 10 Posted November 19, 2014 I had the same issue buying ammo from them. Bought a bunch for a decent price while it was in stock. Never received a shipment notification, and then noticed they had upped the price, still showing it in stock. I called, emailed, and took a week before I got the answer. Several emails. Several people told me it would ship by this date and it didn't, and then finally one day it just showed up... I think it was nearly a month later. I won't be doing any more business with them. Quote Share this post Link to post Share on other sites
gleninjersey 2,141 Posted November 20, 2014 I think it's great that PSA is actively participating on a forum. But doesn't it strike you as a tiny bit absurd that I'd have to join yet another forum to get better customer service than I can get directly from the merchant? Maybe that website drives a lot of business their way. I can some what understand your frustation but why not just post your question/ concerns on the forum or their FB page? Sounds like you'll have a better chance of getting your questions answered in a more timely manner. Quote Share this post Link to post Share on other sites
Texas Shooter 35 Posted November 20, 2014 They were out of stock on one item that I ordered and they emailed me right away to clear things up. PSA explained that they just finished consolidating all their warehouses into one big one, so they've had some inventory issues. They've always done right by me. Quote Share this post Link to post Share on other sites
silverado427 10,726 Posted November 20, 2014 They were out of stock on one item that I ordered and they emailed me right away to clear things up. PSA explained that they just finished consolidating all their warehouses into one big one, so they've had some inventory issues. They've always done right by me. Yeah me to.. Quote Share this post Link to post Share on other sites
RS1200XL 4 Posted November 29, 2014 Customer support should be getting better. It looks like they expanded their cs office significantly in the past few months. But as stated earlier, ar15.com is the best way to track orders. Quote Share this post Link to post Share on other sites
DeerSlayer 241 Posted November 29, 2014 Now I remember why I order everything from Ty at Midwest... Quote Share this post Link to post Share on other sites
mipafox 438 Posted November 29, 2014 Do some panty sniffing and give full report. How about grabbing Scorpio64's LPK? Quote Share this post Link to post Share on other sites
Scorpio64 5,156 Posted November 29, 2014 How about grabbing Scorpio64's LPK? Hey HEY!!!.... Nobody grabs my LPK without buying me a drink first. Quote Share this post Link to post Share on other sites
bhunted 887 Posted November 29, 2014 Hey HEY!!!.... Nobody grabs my LPK without buying me a drink first. You have yours broken down into parts? I got mine whole and I get my date drunk first. Quote Share this post Link to post Share on other sites
mipafox 438 Posted November 29, 2014 Hey HEY!!!.... Nobody grabs my LPK without buying me a drink first. ^LOL Boyken grabbed Cole Beasley's ball and his LPK at the same time on Thursday. And they had to play that shit 15 times on the Big Screen in Dallas while they reviewed the play. Everybody watching over and over you fumbling and getting your LPK grabbed Sorry, I just love beating Dallas. Quote Share this post Link to post Share on other sites