Jump to content


Photo

Heritage Guild in Branchburg..


  • Please log in to reply
34 replies to this topic

#1 Adam

Adam
  • LocationUnion Beach, NJ
  • Home Range:Range 14

Posted 26 July 2012 - 01:43 PM

Did what I didn't want too, and strayed from my normal haunt (Lous in Raritan). Lou's didn't have any .38 self/home defense ammo in stock. With a home invasion yesterday near enough to spook the wife more then usual, she wants the LCR loaded and ready for her to get.

So, went in and over to the firearms section to purchase Hornady Critical Defense. Standing AT the ammo counter FID out and ready. Old guy looks right at me, and then just goes back to looking at his catalog. Someone else walks in (older guy) and the old guy employee (OE) asks right away if he can help him.

Walks in front of me, and buys a box of 22. Mid transaction he decides he wants another box. The OE gets all pissy and says "Way to make my day harder". So, customer stated he's just trying to keep a budget. OE's rude as hell response "Budgets? That's why god made credit cards"

Now I know why I've avoided this place. Other then the 2 cute broads, this place has nothing to offer.

I've learned my lesson, I'll wait for Lou's to have it in, or order online.
NRA ~ NJ2AS ~ Utah CFP ~ Florida CWFL
NRA Pistol Instructor, NRA Rifle Instructor, NRA Shotgun Instructor, NRA RSO
GAPPNJ firearms instruction; FL/UT CCW, Basic Pistol, Intermediate Pistol, PPOH/PPIH, Advanced PPOH, Low Light Pistol, CCW 1&2, Basic Shotgun, Defensive Shotgun 1, Shotgun Home Defense, Basic Rifle,

Amendment II; A well regulated militia, being necessary to the security of a free state, the right of the people to keep and bear arms, shall not be infringed.

#2 cutterOne

cutterOne
  • LocationFrenchtown, N.J.
  • Home Range:EFGA

Posted 26 July 2012 - 01:58 PM

Adam,

That's weird. Maybe it was just an "off day"? Still, no excuse for treating customers like that though. The only reason I say that is because just last week I went in and got treated like a king (first time there ever). Guy helped me out, answered all my questions, no attitude or anything. I walked out with my Stag M8. I do agree on the cute broads though. While my Stag was on the counter during the NICS check, the brunette walked over and was like "oooohh, you're buying the stag" all girly like, LOL.

I do however, plan on taking a trip to Lou's soon, I LOVE the AR's he has in some of his pics on FB.

#3 greatgunstatenj

greatgunstatenj
  • LocationCentral Jersey
  • Home Range:Bullethole

Posted 26 July 2012 - 02:15 PM

I found them friendly enough but they were charging over list price for the gun I wanted and wouldn't budge because it was a new gun. Other folks had it for a significantly cheaper price but none of them were within an hour and a half of my home so gas + tolls and it would have been a wash (and I was already there with P2P). Next time I'll likely drive the distance so as not to give my business to someone wouldn't wouldn't even go below list price!
-Mike

#4 Little Red Rooster

Little Red Rooster
  • LocationHoboken
  • Home Range:Private

Posted 26 July 2012 - 02:53 PM

I have been there a few times and can attest to the inconsistent "customer service".

A couple times I've been helped with okay service and the other times they acted like I was bothering them, were rude, and did the bare minimum.

News flash: if you are trying to run a business...you probably shouldn't act like an a$$hole to customers if you are interested in repeat-customers. You aren't doing us a favor - you work there and should cater to our needs and questions if you want to continue to stay open!

#5 NJdiverTony

NJdiverTony
  • LocationHunterdon County, NJ
  • Home Range:SCFGPA & EFGA

Posted 26 July 2012 - 02:55 PM

One of the older guys that works there is a douche... Just always seems crabby, always has a sour-puss on, and seems to have something to say about everything. I think he believes that he's funny but he comes off like a douche. Don't know his name, but I usually try to avoid him when I go there because I just can't stand him. He seems to be very knowledgeable about guns, but the Hertiage Guild management really should get rid of him... if they want to help their business. I'm assuming that this is the same guy that you're referring to. Grayish hair, kinda long in the back (sort of like a mullet), mustache... wears a big gold chain... My nickname for him is "Old Douche" because I don't know his name.

There is a lady there with red hair, kind of short... I can't remember her name, but she's extremely friendly, funny, very helpful and knows quite a bit about guns. I've bought guns from her, just because she is so helpful and positive when I go there. She's always willing to spend as much time as you need to look at everything and never gives you an attitude. Even though I could have gotten the guns from somewhere else for cheaper, I bought from her because I really enjoyed dealing with her. If I had dealt with the old douche, I probably would have walked out the door and wouldn't have bought the guns from them.

There's a really young, very tall and VERY cute blonde that recently started working there (I think she's a cashier) that in my opinion is just smokin hot! LOL! She's a sweetheart too... really nice and friendly.
Tony

#6 NJScott

NJScott
  • LocationBayonne, NJ
  • Home Range:EFGA; Bayonne PBA Range

Posted 26 July 2012 - 03:07 PM

Seems weird to have such a difference in customer service between two locations of the same business. The HG folks in Easton have been nothing but polite, friendly and helpful when I've shopped there. Not so much at Branchburg, though I surely second the remarks about the eye candy there.

#7 Jersey Joe

Jersey Joe
  • LocationHunterdon
  • Home Range:Hudson Farm & SCFGPA

Posted 26 July 2012 - 03:10 PM

+1 for Old Douche...now I'm gonna laugh every time I see him...thanks Tony!

Sent from my ADR6400L using Tapatalk 2
Certified NSCA Level II Instructor
Certified NRA Shotgun Instructor

#8 NJdiverTony

NJdiverTony
  • LocationHunterdon County, NJ
  • Home Range:SCFGPA & EFGA

Posted 26 July 2012 - 03:15 PM

+1 for Old Douche...now I'm gonna laugh every time I see him...thanks Tony!

Sent from my ADR6400L using Tapatalk 2


LOL! No problem Joe... The guy is such a douche, that you just gotta laugh...
Tony

#9 Steve_G

Steve_G
  • LocationOld Bridge
  • Home Range:OBRPC

Posted 26 July 2012 - 03:27 PM

Sounds like Branchburg is just like Rahway, except for the eye candy. There's nothing to look at in Rahway.
Steve


"The right of a citizen to bear arms, in lawful defense of himself or the State, is absolute. He does not derive it from the State government. It is one of the "high powers" delegated directly to the citizen, and 'is excepted out of the general powers of government.' A law cannot be passed to infringe upon or impair it, because it is above the law, and independent of the lawmaking power." [Cockrum v. State, 24 Tex. 394, at 401-402 (1859)]

#10 NJdiverTony

NJdiverTony
  • LocationHunterdon County, NJ
  • Home Range:SCFGPA & EFGA

Posted 26 July 2012 - 03:30 PM

I guess I can be a little positive on this thread and also add that the guys behind the archery counter (Sean and Mike) are really good guys and great to deal with. I usually go there for a lot my archery needs, especially since it's only 5 or 10 minutes down the road from where I live.
Tony

#11 Rifleman1

Rifleman1

    Looking for Fun in All the Wrong Places

  • Premier Member
  • 2,084 posts
  • LocationSomerset County
  • Home Range:SCFGPA

Posted 26 July 2012 - 03:59 PM

Did what I didn't want too, and strayed from my normal haunt (Lous in Raritan). Lou's didn't have any .38 self/home defense ammo in stock. With a home invasion yesterday near enough to spook the wife more then usual, she wants the LCR loaded and ready for her to get.


Where was the home invasion yesterday, Marlboro?

"We must be the great arsenal of democracy. For us this is an emergency as serious as war itself. We must apply ourselves to our task with the same resolution, the same sense of urgency, the same spirit of patriotism and sacrifice as we would show were we at war." -- FDR December 29, 1940
 
"Are we at last brought to such an humiliating and debasing degradation that we cannot be trusted with arms for our own defense? Where is the difference between having our arms under our own possession and under our own direction, and having them under the management of Congress? If our defense be the real object of having those arms, in whose hands can they be trusted with more propriety, or equal safety to us, as in our own hands?"
-- Patrick Henry [3 J. Elliot, Debates in the Several State Conventions 45, 2d ed. Philadelphia, 1836]


#12 Adam

Adam
  • LocationUnion Beach, NJ
  • Home Range:Range 14

Posted 26 July 2012 - 04:50 PM

Morganville Section of Old Bridge I've been told.

There has been closer, but with 1 lil one and one on the way she's in panic mode.
NRA ~ NJ2AS ~ Utah CFP ~ Florida CWFL
NRA Pistol Instructor, NRA Rifle Instructor, NRA Shotgun Instructor, NRA RSO
GAPPNJ firearms instruction; FL/UT CCW, Basic Pistol, Intermediate Pistol, PPOH/PPIH, Advanced PPOH, Low Light Pistol, CCW 1&2, Basic Shotgun, Defensive Shotgun 1, Shotgun Home Defense, Basic Rifle,

Amendment II; A well regulated militia, being necessary to the security of a free state, the right of the people to keep and bear arms, shall not be infringed.

#13 Steve_G

Steve_G
  • LocationOld Bridge
  • Home Range:OBRPC

Posted 26 July 2012 - 04:55 PM

Morganville is a section of Marlboro, not Old Bridge. It does border OB though.
Steve


"The right of a citizen to bear arms, in lawful defense of himself or the State, is absolute. He does not derive it from the State government. It is one of the "high powers" delegated directly to the citizen, and 'is excepted out of the general powers of government.' A law cannot be passed to infringe upon or impair it, because it is above the law, and independent of the lawmaking power." [Cockrum v. State, 24 Tex. 394, at 401-402 (1859)]

#14 Adam

Adam
  • LocationUnion Beach, NJ
  • Home Range:Range 14

Posted 26 July 2012 - 04:58 PM

True, I always confuse Morgan, and Morganville...
NRA ~ NJ2AS ~ Utah CFP ~ Florida CWFL
NRA Pistol Instructor, NRA Rifle Instructor, NRA Shotgun Instructor, NRA RSO
GAPPNJ firearms instruction; FL/UT CCW, Basic Pistol, Intermediate Pistol, PPOH/PPIH, Advanced PPOH, Low Light Pistol, CCW 1&2, Basic Shotgun, Defensive Shotgun 1, Shotgun Home Defense, Basic Rifle,

Amendment II; A well regulated militia, being necessary to the security of a free state, the right of the people to keep and bear arms, shall not be infringed.

#15 Steve_G

Steve_G
  • LocationOld Bridge
  • Home Range:OBRPC

Posted 26 July 2012 - 05:00 PM

http://newyork.cbslo...j-neighborhood/
Steve


"The right of a citizen to bear arms, in lawful defense of himself or the State, is absolute. He does not derive it from the State government. It is one of the "high powers" delegated directly to the citizen, and 'is excepted out of the general powers of government.' A law cannot be passed to infringe upon or impair it, because it is above the law, and independent of the lawmaking power." [Cockrum v. State, 24 Tex. 394, at 401-402 (1859)]

#16 checko

checko
  • LocationHillsborough, Somerset County
  • Home Range:SCFGPA

Posted 26 July 2012 - 05:31 PM

I've been there a couple of times. Usually get real good service in the front of the store but some of the guys in the gun section seem disinterested in helping out. SOP for nj gun dealers. I'll never purchase a gun there. Pick up some targets and archery wouldn't be a problem

Colt 80's Series 1911 .45

Walther PPQ M1 9mm
Beretta M9 9mm
Ruger SR22 .22

Smith & Wesson 469 9mm
Mossberg M590A1 12 gauge
Stag/Spikes AR15 5.56
BCM/Spikes AR15 5.56

 

Be polite, be professional, but have a plan to kill everybody you meet.

 

-General James Mattis


#17 reloaderguy

reloaderguy
  • LocationMiddlesex County
  • Home Range:Somerset County Fish and Game

Posted 26 July 2012 - 05:36 PM

Whenever I go to Heritage and I see something I want I ask them if they can do any better and usually take another $100 off. If you don't ask you will pay sticker price!

#18 Dr Bocci

Dr Bocci
  • LocationMetuchen
  • Home Range:Funny, I live in NJ...

Posted 26 July 2012 - 08:32 PM

I stopped by Branchburg coming back from a root canal. I've been looking for a used Glock 19. Asked the guy behind the counter.I got'nope, and if one did come in I'd buy it before it ever hit the floor'. What a douche. I'm not a rube, I know choo stuff gets picked of before out ever gets to the case, but no reason to rub my nose in it. This one was the middle aged washed up biker tool with the mustache.

Rahway can be douche-ee at times, but there its a very nice salesman (can't reme. He is a reallymber his name, I think he is a firefighter in real life). He answered all my questions, let me handle everything in the store. A real good guy. The rest can all suck it.
M&P15 Sport, Mossberg 590A1, Ruger 10/22, .357 S&W Security Six, Glock 19 gen 4, .177 Webley Tempest

#19 NJSigfan

NJSigfan
  • LocationPittstown, NJ
  • Home Range:Heritage Guild - Easton

Posted 27 July 2012 - 07:21 AM

I'm 50/50 on the branchburg store. When I picked up my Sig the older tall guy was nothing but helpful. I forget his name but he was a former cop and took the time answer my questions and review the gun in detail. He even tossed in 3 range cards and discounted a couple boxes of ammo.

Now I'm pretty sure the guy everyone is describing is at best a "hit or miss" when it comes to customer service. My first time in the store I spent a good 30 minutes BS'ing with him. The next day when I went back to get some cleaning supplies, he acted like a ruining his day.

Now I make it a point to "window shop" the store until the older ex cop is available to work with.
Browning Hi-Power 9mm
Sig Sauer P226
Springfield Armory 5.25 .45ACP
S&W 1911 Pro Series 9mm
STI Trojan 9mm

#20 Damjan

Damjan
  • LocationHunterdon County
  • Home Range:America

Posted 27 July 2012 - 08:43 AM

Place has a decent amount of accessories that i need now and then and i get them from Branchburg since they are close. I can get the same stuff at Easton but i like getting it from there on my lunch breaks.

As for the douche we all know who he is and the first time i was there when they opened he acted a little better but most time he`s doing his antics. I avoid him as best i can.

The short lady with red hair is knowledgable and nice. I got her to write me up on a G19 instead of the douche.
It was higher priced , but the only reason that i ve bought a gun in this place was because PK was on vacation and my permit was goign to expire.
Major T. J. "King" Kong: Survival kit contents check:
In them you'll find:One forty-five caliber automatic; two boxes of ammunition; four days' concentrated emergency rations; one drug issue containing antibiotics, morphine, vitamin pills, pep pills, sleeping pills, tranquilizer pills; one miniature combination Russian phrase book and Bible; one hundred dollars in rubles;one hundred dollars in gold; nine packs of chewing gum; one issue of prophylactics; three lipsticks; three pair of nylon stockings.
Shoot, a fella' could have a pretty good weekend in Vegas with all that stuff.

#21 NJdiverTony

NJdiverTony
  • LocationHunterdon County, NJ
  • Home Range:SCFGPA & EFGA

Posted 27 July 2012 - 08:52 AM

I'm 50/50 on the branchburg store. When I picked up my Sig the older tall guy was nothing but helpful. I forget his name but he was a former cop and took the time answer my questions and review the gun in detail. He even tossed in 3 range cards and discounted a couple boxes of ammo.

Now I'm pretty sure the guy everyone is describing is at best a "hit or miss" when it comes to customer service. My first time in the store I spent a good 30 minutes BS'ing with him. The next day when I went back to get some cleaning supplies, he acted like a ruining his day.

Now I make it a point to "window shop" the store until the older ex cop is available to work with.


I agree with you... The gentleman you're referring to is a very good guy and very personable and funny. I bought a pistol from him a few months ago and he threw some ammo in for free when I asked... I believe you're right, that he is a retired LEO... or at least he looks like one.

It's just the "Old Douche" that sucks...

The lady with the red hair that works there is also really good... Damn, I wish I could remember her name. Really helpful and will show you and let you handle every gun in the store, and never rushes you. I bought from her too, just because she's great as well.
Tony

#22 Adam

Adam
  • LocationUnion Beach, NJ
  • Home Range:Range 14

Posted 27 July 2012 - 02:11 PM

I'll avoid that place like the plague from now on. If Lou's doesn't have it I'll wait till they do, or order it online.

For all you AR guys, going to HG for AR accessories, Lou's now stocks a LOT of AR items.
NRA ~ NJ2AS ~ Utah CFP ~ Florida CWFL
NRA Pistol Instructor, NRA Rifle Instructor, NRA Shotgun Instructor, NRA RSO
GAPPNJ firearms instruction; FL/UT CCW, Basic Pistol, Intermediate Pistol, PPOH/PPIH, Advanced PPOH, Low Light Pistol, CCW 1&2, Basic Shotgun, Defensive Shotgun 1, Shotgun Home Defense, Basic Rifle,

Amendment II; A well regulated militia, being necessary to the security of a free state, the right of the people to keep and bear arms, shall not be infringed.

#23 cutterOne

cutterOne
  • LocationFrenchtown, N.J.
  • Home Range:EFGA

Posted 27 July 2012 - 02:22 PM

For all you AR guys, going to HG for AR accessories, Lou's now stocks a LOT of AR items.


That Sir, is what I wanted to hear :-)

#24 Damjan

Damjan
  • LocationHunterdon County
  • Home Range:America

Posted 27 July 2012 - 03:23 PM

I'll avoid that place like the plague from now on. If Lou's doesn't have it I'll wait till they do, or order it online.

For all you AR guys, going to HG for AR accessories, Lou's now stocks a LOT of AR items.


Have you talked to them about being a vendor on the forum ?
Major T. J. "King" Kong: Survival kit contents check:
In them you'll find:One forty-five caliber automatic; two boxes of ammunition; four days' concentrated emergency rations; one drug issue containing antibiotics, morphine, vitamin pills, pep pills, sleeping pills, tranquilizer pills; one miniature combination Russian phrase book and Bible; one hundred dollars in rubles;one hundred dollars in gold; nine packs of chewing gum; one issue of prophylactics; three lipsticks; three pair of nylon stockings.
Shoot, a fella' could have a pretty good weekend in Vegas with all that stuff.

#25 checko

checko
  • LocationHillsborough, Somerset County
  • Home Range:SCFGPA

Posted 27 July 2012 - 06:08 PM

I'll avoid that place like the plague from now on. If Lou's doesn't have it I'll wait till they do, or order it online.

For all you AR guys, going to HG for AR accessories, Lou's now stocks a LOT of AR items.


Yup been picking up some magpul furniture there, ive noticed they have DD rails and more. Been talking to them about supporting the forum too.

Colt 80's Series 1911 .45

Walther PPQ M1 9mm
Beretta M9 9mm
Ruger SR22 .22

Smith & Wesson 469 9mm
Mossberg M590A1 12 gauge
Stag/Spikes AR15 5.56
BCM/Spikes AR15 5.56

 

Be polite, be professional, but have a plan to kill everybody you meet.

 

-General James Mattis


#26 Adam

Adam
  • LocationUnion Beach, NJ
  • Home Range:Range 14

Posted 27 July 2012 - 06:25 PM

I have. I'll mention it again, maybe tomorrow I'll take a ride up.. Even though I was there for a few hours today lol
NRA ~ NJ2AS ~ Utah CFP ~ Florida CWFL
NRA Pistol Instructor, NRA Rifle Instructor, NRA Shotgun Instructor, NRA RSO
GAPPNJ firearms instruction; FL/UT CCW, Basic Pistol, Intermediate Pistol, PPOH/PPIH, Advanced PPOH, Low Light Pistol, CCW 1&2, Basic Shotgun, Defensive Shotgun 1, Shotgun Home Defense, Basic Rifle,

Amendment II; A well regulated militia, being necessary to the security of a free state, the right of the people to keep and bear arms, shall not be infringed.

#27 cutterOne

cutterOne
  • LocationFrenchtown, N.J.
  • Home Range:EFGA

Posted 28 July 2012 - 08:10 AM

I'm gonna be heading up to Lou's later this afternoon.

#28 NJSigfan

NJSigfan
  • LocationPittstown, NJ
  • Home Range:Heritage Guild - Easton

Posted 28 July 2012 - 08:57 PM

So where exactly is Lou's located?
Browning Hi-Power 9mm
Sig Sauer P226
Springfield Armory 5.25 .45ACP
S&W 1911 Pro Series 9mm
STI Trojan 9mm

#29 Damjan

Damjan
  • LocationHunterdon County
  • Home Range:America

Posted 28 July 2012 - 09:01 PM

So where exactly is Lou's located?


In Raritan,NJ


91 West Somerset Street
Raritan‎ NJ‎ 08869
United States

http://www.facebook....158814067475380


Major T. J. "King" Kong: Survival kit contents check:
In them you'll find:One forty-five caliber automatic; two boxes of ammunition; four days' concentrated emergency rations; one drug issue containing antibiotics, morphine, vitamin pills, pep pills, sleeping pills, tranquilizer pills; one miniature combination Russian phrase book and Bible; one hundred dollars in rubles;one hundred dollars in gold; nine packs of chewing gum; one issue of prophylactics; three lipsticks; three pair of nylon stockings.
Shoot, a fella' could have a pretty good weekend in Vegas with all that stuff.

#30 Adam

Adam
  • LocationUnion Beach, NJ
  • Home Range:Range 14

Posted 28 July 2012 - 10:22 PM

It is across the street from Quick Check. Looks like a house. Mirrored windows on the front. Parking around the back, or at the quick check and walk
NRA ~ NJ2AS ~ Utah CFP ~ Florida CWFL
NRA Pistol Instructor, NRA Rifle Instructor, NRA Shotgun Instructor, NRA RSO
GAPPNJ firearms instruction; FL/UT CCW, Basic Pistol, Intermediate Pistol, PPOH/PPIH, Advanced PPOH, Low Light Pistol, CCW 1&2, Basic Shotgun, Defensive Shotgun 1, Shotgun Home Defense, Basic Rifle,

Amendment II; A well regulated militia, being necessary to the security of a free state, the right of the people to keep and bear arms, shall not be infringed.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users